Papers on "Outsourcing the Customer Service Function" and similar term paper topics

Paper #073095 :: Outsourcing the Customer Service Function
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This paper discusses why outsourcing a call center for customer service is a good idea for a company.

Written in 2004; 678 words; 3 sources; MLA; $ 23.95

Paper Summary:

The paper explores why outsourcing a call center for customer service is ideal for a company.

From the Paper:

"Outsourcing jobs to overseas labor markets received considerable attention during the presidential election. There are arguments to be made for and against outsourcing from a societal perspective and those are beyond the scope of this research. Instead, this research focuses on whether outsourcing makes sense for a single company considering outsourcing a single business operation to an overseas market. In this case the business operation is the customer service call center."

Tags: outsourcing, call centers, India

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