Papers on "Technology-Based Customer Service" and similar term paper topics

Paper #072018 :: Technology-Based Customer Service
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This paper analyzes the correlation between technology and customer service as it pertains to business.

Written in 2004; 2,486 words; 9 sources; APA; $ 87.95

Paper Summary:

The writer of this paper stresses the importance of reliable and effective customer service which is crucial in retaining satisfied customers and clients in business. This paper examines the blatant limitations in most customer service departments. This paper explores the concept of implementing technology into existing customer service departments while detailing the resulting impact in a particular business.

From the Paper:

"Good customer service is predicated upon the service desk's ability to provide service. This paper explores the concept of technology as a critical component of that ability. The kind of service that a service desk can provide is limited by its technology not just by its personnel. In this paper the experience of Consonus, a company that has used technology to ramp up its customer service capabilities is examined."

Tags: customer service, technology, technology-based customer service, HP, OpenView, clustering, open architecture

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