Papers on "Effective Communications Training in Health Care Facilities" and similar term paper topics
Paper #046232 ::
Effective Communications Training in Health Care Facilities
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This paper is a research review stating that health organizations should reevaluate the communications within their premises, identify weaknesses, and then design training programs to meet the needs of their personnel.
Written in 2002; 1,820 words; 11 sources; APA;
$ 58.95
Paper Summary:
This paper states that hospital personnel at all levels may need instruction for appropriate use of communication skills. The author believes that the facility should allow for training, which would implement communication technology such as voice-mail and email with acknowledgment, cellular telephones for mobile communication, improved support for role based contact and message screening. The paper points out that all levels of personnel should be prepared to meet the needs of various emergency situations before they actually arise.
From the Paper:
"Healthcare continues to undergo dramatic changes resulting effective communication and innovations within healthcare systems (Huq and Martin, 2000). One California based healthcare facility, Kaiser Permanente, evaluated its operations and identified the inefficiencies within its organization. One of the areas that came under review was the Human Resource area of communication. It was discovered that while the company invested heavily in HR services, about $42 million every year, to meet the needs of its Northern California employees, only 31% of the workforce were satisfied with such services while an equal number were dissatisfied with what they were getting from the HR department. Those who expressed dissatisfaction with Kaiser's HR services complained of inconsistent and uncoordinated services, inflexibility and poor communication. These findings prompted the HR function to form four interdepartmental design teams assigned to take care of training and education plans, compensation and benefits, workers' compensation, and recruitment and selection. These shared services are expected to generate significant cost savings (Tyson, 1996)."
Tags:
emergency message voicemail cost effective
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