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Labor Relations and the Airlines, 2005. A review on how terrorism and 9/11 have induced further tensions in labor relations in the airline industry. 675 words (approx. 2.7 pages), 2 sources, £ 18.95 »
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Abstract This paper discusses labor relations in the airline industry, noting how deregulation changed the nature of those relations and caused the airlines to seek more ways of cutting costs. This paper further discusses how 9-11 added to the costs for the airlines who were then forced to reduce salaries and divest pension plans, creating new tensions that have not yet worked themselves out.
From the Paper "Labor relations for some industries can be quite contentious, while for others accommodations are often made on both sides. The airline industry shows examples of both, and in general labor disputes in the industry show a pattern of change in recent years, with new forces at work and with many new concerns bringing in government action, including concerns about the effect of labor problems on safety in the light of potential terrorist acts. As von Nordenflycht and Kochan (2003) write, "even before the events of September 11, 2001, observers perceived strains in the industry's labor relations system, claiming that contracts were taking longer to negotiate, rank-and-file rejections of tentative agreements were more frequent, and job actions were on the rise."
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Public Relations in Action: Effective Public Relations, 2004. A discussion of the effective public relations plans of Johnson and Johnson, ValuJet Airlines, and the President Clinton-Monica Lewinsky scandal. 2,663 words (approx. 10.7 pages), 1 source, MLA, £ 55.95 »
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Abstract This paper examines how effective public relations is the key to many issues that arise in a corporation, government, or other entity, and how, without a good public relations stance and department, an entity can find itself in situations it is not prepared to handle. Through three different real world examples, Johnson and Johnson, ValuJet Airlines, and the President Clinton-Monica Lewinsky scandal, it demonstrates how not all situations are easy to handle and not all organizations or individuals are equipped to handle tough situations. It looks at how it is essential to consider all views and to launch a clear and effective public relations campaign as quickly as possible.
From the Paper "As the crisis continued to unfold and the media began to spin the situation out of control, Lewis Jordan felt he was best equipped to handle the press and the investigation that was already underway. He flew directly to the site the day after the incident and fielded questions from the site no matter how tough the questions were. However, he continued to make it clear through his public relations message that his first priority was to the families of the ones who perished in the crash. He also felt his expertise in the airline industry was another reason for him to run the public relations message and to help the company recover from this tragic event. Jordan and ValuJet faced a media onslaught and faced speculation from the media that the cause was everything from old aircraft to the engines in the plane being substandard without any evidence as to the cause of the crash."
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Labour's Labor, 2006. A review of an article discussing the impact and damage of WWII on the British economy. 675 words (approx. 2.7 pages), 1 source, £ 18.95 »
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Abstract This paper discusses how following World War II, the British economy, its social structures, and its infrastructure, were all considerably damaged by the years of war over the European continent. Unions, as Dorfman points out, entered the post-World War II era as one of the nation's policy focal points in what would otherwise have been a political vacuum (par.1). It further discusses how in the decades following the war, Unions provided the citizenry, in the form of workers, with adequate representation within the structures of government and ensured that many policies and programs were enacted that would ensure not only work related rights and assurance but also social programs. The Unions within Britain for three decades held considerable sway over policy decisions as well as policy formulation.
From the Paper
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Southwest Airlines, 2004. An examination of the reasons that Southwest Airlines has been so successful. 4,757 words (approx. 19.0 pages), 20 sources, APA, £ 84.95 »
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Abstract This paper presents a thorough analysis of the business practices and policies of Southwest Airlines and why they have made the company so successful. The paper discusses the leadership skills of Southwest Airline's CEO, labor relations in the company, its business strategy and operations, its safety and security policies, and its fleet management methods. It relates how these attributes have made the company the success it is today.
Reasons for Success
Current Status
History
Management Style
Operations
Routes and Planning
Fleet
Safety and Security
Strategy
Financials
Competition
Labor Relations
The Future
From the Paper "Southwest Airlines is ?free to move about the country,? and it does so more than most. In fact, it is ranked as the fourth largest airline in the nation, despite that fact that it is the low-fare leader and doesn?t actually land at all the major airports nationwide, as other major airlines and/or their partners do. In fact, it won?t even transfer passenger luggage, not even on its own flights. And it doesn?t participate in the online booking services?Expedia, Travelocity, etc.?relying completely on its own system to serve passengers. Its ground crew and flight attendants don?t wear imitation military uniforms; they wear khakis and polo shirts."
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United Airlines, 2004. This paper is a public relations (PR) proposal for revitalizing the public image of United Airlines. 2,550 words (approx. 10.2 pages), 9 sources, MLA, £ 53.95 »
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Abstract This paper explains that United Airlines? image suffers because of terrorist events, relationships with employees due to downsizing, and the announcement of bankruptcy of the airline; therefore, the airline does not enjoy a good reputation with any of the entities with whom it interacts, including consumers, employees, or even the stakeholders. The author uses research to lay the theoretical framework by identifying theories and models that advocate the importance of restoring the image of United Airline. The paper concludes that the basic strategy the airline should communicate to the consumers is, ?United Airlines follows the tradition of trust and security?.
Table of Contents
Introduction
About United Airlines
United Airline and Public Relations
Research
Objective of the Research
Importance of Public Image
Theoretical Framework
Organizational Image Management Theory
Image Management Model
Questions Used in Research
Objectives
Restoration of the Public Image
Enhance Communication with Consumers
Increase Consumer Confidence
Emotionally Appeal to the Consumers
Maintenance of the Public Image
Strategy and Implementation
United Airlines Follows the Tradition of Trust and Security
Electronic Media
Sponsorship
Employees
Campaigns
Evaluation
From the Paper "The public image of an organization is closely related to the survival of the business in an industry. An improved public image increases the chances of business catering to consumers that have already utilized the organization?s products/services. This further increases the chances of gaining consumers loyalty if the public image of the organization is sustained. With a sustained public image, organizations have the chance of increasing the number of loyal consumers of organizations? offerings, consequently improving the chances of businesses to maximize their profits and reduce costs by achieving economies of scale."
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Human Resources in the Airlines Industry, 2007. Analysis of the human resources in the airlines industry. 5,856 words (approx. 23.4 pages), 8 sources, APA, £ 97.95 »
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Abstract This paper examines the airlines industry in the United States, Europe, and Australia since 2001 in relation to human resources. The paper identifies human resources challenges and makes recommendations for future productivity based on an extensive review of the literature. The paper explains that many changes have taken place in the airlines industry since September 11, 2001 and a great amount of restructuring has been necessary in order for the airlines to stay in business. The paper then looks at the various airlines, their issues and trends.
Table of Contents:
Objective
Introduction
I. Issues, Trends, & Challenges
US Airlines
Southwest Airlines
Air Tran Airlines
American Airlines
European Airlines
British Air/Go!
Easy Jet
Aer Lingus
Lufthansa/Germanwings
Australian Airlines
Virgin Blue Airways
Qantas/JetStar
Air Asia
II. Airline Industry Employee Survey
III. Health Risks
IV. Recommendations for Airline Industry HR
V. The 'Keys' to Healthy Airlines Human Resources
Summary and Conclusion
From the Paper "Certainly this will cause restructuring in terms of Human Resources in job function and description relating to the role of those responsible for assuring such disinfection of airline carriers. This has however, been addressed by certain airlines under review in this study in that flexibility in job role has been adapted by several airlines. This need for job role flexibility is further noted in the work of Guillet, et al (1999) in the work entitled: "Origin and Prevention of Airport Malaria in France" published in the Tropical Medical International Health Journal (1999)."
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Delta Airlines Strategic Analysis, 2008. A strategic analysis of Delta Airlines with recommendations and justifications for a strategy that the airline should pursue in the future. 1,823 words (approx. 7.3 pages), 12 sources, MLA, £ 40.95 »
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Abstract This paper discusses the low budget airline, Delta Airlines and analyzes the airline industry that Delta competes in. It then looks at the strategic capability of Delta Airlines, specifically their introduction of a redesigned schedule for the forthcoming summer of 2008 accommodating the rising levels of customer demand at the JFK airport while taking steps to lower airport congestion and delays. The paper concludes with recommendations and justifications for a strategy that the airline should pursue.
Table of Contents:
Analysis Of The Airline Industry That Delta Competes In
Analysis Of The Strategic Capability Of Delta Airlines
Stakeholder Expectations That Is Critical To The Performance Of Delta
Strategic Choices That Is Critical To The Strategic Positioning Of Delta
Recommendation And Justifying A Strategy That The Airline Should Pursue
From the Paper "It is important to learn from good companies that customer loyalty is still alive and customers do keep returning to companies that value them and serve them better. There has been a transformation in the manner in which companies carry out customer loyalty. First of all increased use of the Internet has metamorphosed how customers expect relationship-building to function. Delta must gear towards a system that understands that no more marketing and sales information has to be just shoved towards the customer. The times have changed when a company must understand that it should also permit customer to pull the marketing information they desire in terms of their need and finalize the purchase process on their terms. (Griffin, 31)"
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ALPA and The Airlines, 2002. A study of the Airline Pilots Association (ALPA) stranglehold on the American Airline industry. 2,600 words (approx. 10.4 pages), 7 sources, MLA, £ 54.95 »
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Abstract This paper provides an analysis of the control the airline pilots union has over the airline industry. The paper discusses the purpose of ALPA and its members. It explores the efforts made by Delta CEO, Leo Mullins and American Airlines CEO, Donald Carty to persuade the government to reform the Railway Labor Act. The paper explores the possible future of the ALPA and the airline industry. The paper uncovers several reasons why ALPA has such a stranglehold on the airline industry including; federal labor laws, a shortage of qualified pilots, regulations that govern the hiring and firing of pilots and the threat of loss of seniority that pilots face.
Table of Contents:
Introduction
Description and Purpose of ALPA
The Reasons for the Stranglehold
The Railway Labor Act
The Future of ALPA
The Future of the Airline Industry
Conclusion
From the Paper "In recent years the amount of power that the ALPA has over the airlines has come into question. There are several reasons why this stranglehold exists including; federal labor laws, a shortage of qualified pilots, regulations that govern the hiring and firing of pilots and the threat of loss of seniority that pilots face. The following paragraphs why these factors contribute to the stranglehold that the Airline Pilot Association has on the airline industry."
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Stakeholder Analysis at South West Airlines, 2007. An analysis of the relationship between the stakeholders and their roles at South West Airlines. 2,966 words (approx. 11.9 pages), 17 sources, APA, £ 60.95 »
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Abstract This paper presents a strategic analysis of South West Airlines. It identifies various stakeholders and their relationship with each other. It also looks at their effect on the success or failure of the strategy of South West airlines. The paper discusses the background of South West Airlines and moves through its strategic planning process and identifies the various stakeholders' roles in the strategic planning process of the airlines. The paper concludes with recommendations for the airline.
Table of Contents:
Introduction
Project Background
Project Stakeholders
Stakeholders at South West Airlines
Relationship between Various Stakeholders At Southwest Airlines
Conclusions
Recommendations
From the Paper "US Congress passed an Airline Deregulation Act 1978. This law permitted inter-state air flights. Southwest's attempt to become an inter -state airline soon faced political obstacles. Southwest wanted to operate all its inter -state flights from Love Field Airport, which was very close to downtown Dallas. On the other hand all other airlines operated their flights from Dallas Forth Worth (DFW) airport, which was far away from main city. Fearing that Southwest will be able to get larger number of passengers on inter-state routes, its rival airlines with the aid of Fort Worth Congressman Jim Wright tried to pass a law banning all inter state flights from Love Field Airport. Southwest bosses Kelleher and Collin in a counter action, succeeded in winning support of influential Senators -the members of upper House of Congress. The lawmakers supporting the two sides then negotiated an agreement, which is known as Love Field Compromise. Jim Wright's attempt to use Congressional opinion against inter-state flights from love Field and counter action taken by pro-South-West Senator with regard to using the Love Field airport is an example of how Political Institution like the U.S Congress and politicians can influence business environment either by creating opportunity or blocking it."
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Adaptive Business-Level Strategies in Airlines, 2004. A case study of Southwest Airlines and Lauda Air. 1,778 words (approx. 7.1 pages), 20 sources, MLA, £ 39.95 »
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Abstract This paper examines the link between two airlines - Southwest Airlines and Lauda Air and the business-level adaptive strategy model originally conceived by Miles and Snow. It positions the two airlines within the model, stating their strategic characteristics as a defender, prospector or analyser. Comparisons are made between the styles and products of the two airlines. The benefits of using benchmarking principles to improve financial and commercial performance is also discussed.
Outline
The Miles and Snow Typolopgy
The Defender
The Prospector
The Analyser
Southwest Airlines
A Cut-Price Airline
Robbins' (1994) Evaluation of Southwest
Benchmarking Southwest's Performance
Lauda Air
An Innovative Carrier
Driving the Future
Benchmarking Lauda Air's Performance
Conclusion
From the Paper "The defender strategy is generally used by businesses in a stable, established industry environment, or an environment viewed as that by the company. Defenders pursue permanence and strength by focussing on a specific product for a specific market. Businesses using this type of strategy act aggressively to defend their product, preventing new competition to penetrate their niche market (Robbins, et. al., 1997). Defenders are often ignorant towards industry developments, primarily focussing on their own product and improving it's own efficiency. Therefore, defenders are subject to minimal growth and innovation, but increased efficiency."
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Ethics in Southwest Airlines, 2005. This in-depth paper profiles the corporate and business practices of Southwest Airlines while primarily focusing on the company's approach to business ethics. 7,288 words (approx. 29.2 pages), 17 sources, MLA, £ 111.95 »
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Abstract The writer of this paper analyzes the on-going success of Southwest Airlines which continues to remain a leader in the industry during an era when more and more airlines are facing closure and bankruptcy. This paper delves into the numerous crises faced by Southwest Airlines which the company has successfully managed to weather. The writer delves into the history of the company which began in 1971 with only three aircrafts while also discussing the company's primary goals and vision. This well-researched paper analyzes the business ethics and corporate structure of Southwest which states that their employees are hardworking, dedicated and highly motivated and a significant contributing factor to the company's overall success. This paper also contains the results of published studies as well as statistics and data relevant to this particular topic.
Table of Contents:
Abstract
Introduction
An Overview of the Business Ethics of Southwest Airlines
How Southwest Airlines Handles the Various Crises
The Ethical Responsibility of Southwest Today and for the Future
Conclusion
References
From the Paper "Donna Conover, the executive Vice President of Customer services, states that ever since she joined the company, more than twenty eight years back, she had always felt that the employees of the company were the greatest assets for the firm, and perhaps it is because of the policy that the company follows, which is that of never ever dictating pay cuts to its employees, that it has managed to keep all its employees happy and satisfied, and working hard at all times. This was seen in the fact that employees by themselves, during the Gulf War of the 1990's, when fuel costs skyrocketed, voluntarily reduced their pay for some time in order to cope with the escalating costs of fuel. In a similar manner, after the debacle of September 11, Southwest Airlines employees volunteered to take cut costs on their wages, so that the company may be able to cope better with its reductions in flying schedules. This type of loyalty for the company has as yet been unrivalled."
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American Airlines, 2008. An analysis of American Airlines and its competitors in the industry. 2,970 words (approx. 11.9 pages), 7 sources, APA, £ 60.95 »
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Abstract The paper provides an analysis of the airline industry in the USA and discusses its attractiveness from an economical point of view. In particular, the paper focuses on the two main competitors of American Airlines, Delta Airlines and Northwest Airlines and their advantages. The paper then looks at the competitive advantages of American Airlines and the challenges and risks facing the company. The paper concludes with recommendations for the company to improve its strategies and thus ensure it maintains its position of market leader.
Outline:
Executive Summary
Analysis of the Industry
Analysis of Competitors
Firm Analysis
Recommendations
From the Paper "The airline industry in the United States of America is a developed one and there is the possibility of further development. American Airlines is the biggest air carrier in the US and has numerous strategic advantages, such as the capacity to take millions of people to five continents on a very well organized schedule, proving them with all the desired comfort using safe planes and a well organized route network. The company must nevertheless face the competition represented amongst others, by Delta Airlines and Northwest Airlines. The major competitive advantages of these companies is represented by their capacity to take people to continents where American does not fly, such as Africa, their efficacious organization and their fare policies. "
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Continental Airlines, 2007. This paper discusses the fourth-largest airline in the United States, Continental Airlines, concentrating on marketing issues. 1,406 words (approx. 5.6 pages), 8 sources, APA, £ 32.95 »
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Abstract In this article, the writer points out that Continental Airlines was established in 1934 under the name of "Varney Speed Lines", after Walter T. Varney, its initial owner. The writer then notes that on July 1, 1937, Robert Six, the new owner, changed its name to Continental. The writer relates that the marketing strategy of Continental Airlines is based on emphasizing its strengths, such as the variety and quality of the services offered. The writer looks at Continental's strategies and awards that have been received. The writer concludes that all in all, Continental Airlines is trying to apply a strategy based on establishing deep customer relationships, in order to create customer loyalty and brand affinity.
From the Paper "RewardOne is a free business program designed by Continental in order to reward companies for business travel on Continental Airlines. However, this program does not apply for travel agencies, wholesalers, consolidators or other resellers of travel. Through RewardOne the companies are rewarded valuable points each time its employees travel on business with Continental Airlines. He rewards include: Silver OnePass Elite Status, Presidents Club membership, travel certificates and many others."
"For U.S. residents that want to save some money, Continental offers the Continental Airlines Credit Card from Chase. Customers that apply for this card will receive 15,000 OnePass bonus miles after their first purchase, get a 5% discount on all published Continental fares, two Presidents Club passes every year, two travel discount certificates (up to $200 in savings) every year."
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United Airlines, 2005. An ethical case study of United Airlines. 1,800 words (approx. 7.2 pages), 8 sources, £ 49.95 »
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Abstract This paper discusses the ethical issues involved in the United Airlines case by which it has divested itself of its pension plans, as the leadership sought concessions from the unions in order to cut labor costs and so allow the airline to continue operating. It looks at how from the airline point of view, the issue was framed as saving jobs or closing the airline. For employees, though, the issue involved a breach of trust as the airline eliminated the pension system it had maintained.
From the Paper "The recent restructuring of employment agreements by United Airlines raises a number of ethical questions as well as business issues and the possibility of future regulatory issues. United Airlines reached the point of bankruptcy, or at least claimed that it was facing bankruptcy, and to forestall this conclusion of the company, the leadership sought concessions from the unions in order to cut labor costs and so allow the airline to continue operating. From the airline point of view, the issue was framed as saving jobs or closing the airline. For employees, though, the issue involved a breach of trust as the airline eliminated the pension system it had maintained. The issue is not solved by the fact that a federal court allowed this change, and indeed this fact only creates clear in others about what the government will allow an industry to do with funds entrusted to company pension plans across the country."
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