Contemporary Issues in the Hospitality Industry

Paper Summary:

This paper attempts to throw some light on the issue of skills shortage and labour shrinkage, which is identified as a global issue. The study is limited to the U.K. hospitality industry due to the wide scope of the subject discussed. The actions taken by the government, commercial organisations, educational institutes and trade associations to tackle this problem are critically analysed and recommendations are made for corrective action to improve the approach towards solving this issue.

From the Paper:

"The negative image of the hospitality industry in turn leads to failure in attracting more young and skilled students and labour towards it. Also, many service employees have a negative perception of their jobs, who feel their job is humiliating, insulting and demeaning as they cater to the needs and sometimes eccentric wants of customers (Ghiselli, La Lopa, & Bai, 2001). Although hospitality acts as the largest provider of the non-standard employment (ILO 2001), according to Brien (2004) a job in this sector is often considered as 'a job till they get a real job'."

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