Performance Management System

Paper Summary:

This paper introduces a performance management system to improve retention and reduce turnover to a small multi-national group based on a case study, staff survey and proposed implementation of a balanced scorecard incorporating 360 feedback.

Outline
Introduction
Overview of Medical Services Africa
Interviews and Survey
Performance Management Systems
Recommendations
Cost Analysis

From the Paper:

"Medical Services Africa Ltd is a Mauritius registered company. It provides a head office function to various Medical Benefit Management and Third Party Administration companies in seven African countries through the company's South African offices. The company was formed in July 1999 and officially assumed responsibility for the support of two existing and five start up companies with effect 1 October 2002. Whilst a success story to date, focus until recently has been largely on the operational and financial management aspects of the businesses. Upon commencement of the business, key management and staff were selected based on competency and record of accomplishment and promised equity participation through a salary linked performance incentive system."

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